Questions, answered.

Recoversure manages the full claim, from first notification through liability review, assessment, repair, settlement and closure. Your drivers and fleet managers track every claim and view documents through one digital record.

Most fleet incidents sit below the comprehensive excess, and without a managed process those claims clog admin and lose recoverable third party costs. Recoversure handles under excess claims with the same rigour as full insurance claims, with third party recovery pursued from day one where someone else is at fault.

Accident management supports your drivers from the moment an incident happens. Recoversure coordinates towing, replacement vehicles and repair through one workflow, with portal access available 24 hours a day and early third party intervention to help control hire and settlement costs.

Yes. Where another party is at fault, Recoversure pursues recovery on eligible claims and returns recovered funds to your business with a full audit trail. Recovery runs on both insured and under excess claims.

Yes. Recoversure coordinates repairs with your preferred repairer or our established network, managing the work end to end with status updates to the driver and fleet manager.

Drivers and fleet teams lodge through the channel that suits the incident, QR code at the scene, the online portal, phone or email. Every channel feeds one claim record and the same workflow.

QR code first notification of loss lets a driver scan a code at the scene and lodge in minutes. Vehicle and driver details pre-populate, and guided photo capture covers damage, the scene and third party details.

The Claims Portal brings every claim into one view, with real time status, document and photo storage, reporting and role-based access for fleet managers, drivers and partners. It works on mobile and desktop.

Recoversure connects existing telematics to the platform, turning fleet data into insight on crash risk and driver behaviour. Crash detection triggers lodgement, and the data links to the claim file to show where losses concentrate.

Photos and incident data route to our in-house assessors the moment a claim is lodged. Straightforward claims are assessed in under four hours on average, with complex claims escalated to specialist assessors.

Yes. Lodging within 24 hours reduces downtime, hire and third-party leakage. Faster lodgement means faster assessment, authorisation and repair, so the vehicle returns to the road sooner.

Yes. The Recoversure Claims Portal gives round the clock access to claim status, documents and reporting, so your team can lodge and track claims at any time.

Book a demo for a short walkthrough tailored to your fleet, or call 1800 290 577. Existing customers lodge claims through the Claims Portal or by phone.