SOLUTIONS
Full claims management, or only the parts you need.
Choose full claims management, under excess, accident management or recovery. Recoversure scales to how your fleet runs.
Claims management
Fleet claims management is the end-to-end handling of a motor claim on your behalf, from first notification to settlement and recovery.
Recoversure runs motor claims end to end, from first notification through liability review, assessment, repair, settlement and closure. Your drivers and fleet managers track every claim and view documents through one digital record.
Included
- Lodgement by QR code, portal, phone or email
- Liability assessment
- In-house assessing and repair authorisation
- Repairer coordination
- Settlement
- Third party recovery
- Portal reporting
Who it is for
- Commercial fleets with comprehensive cover
- Self-insured fleets
- Rental and mobility operators
- Insurers seeking a claims partner
Under excess claims
Under excess claims management handles incidents that cost less than your insurance excess, so repairs are controlled and costs are recovered from at-fault parties.
Most fleet incidents sit below the comprehensive excess, and without a managed process those claims clog admin, sit unrepaired and lose recoverable third party costs. We handle them with the same rigour as full insurance claims, so nothing falls through.
Included
- Agreed authority limits
- Repairer allocation and authorisation
- Repair tracking
- Invoice payment and reconciliation through an agreed float with monthly statements
- Third party recovery pursued from day one where someone else is at fault
Who it is for
- Fleets carrying a high volume of under excess incidents
- Self-insured operators
- Finance teams wanting cost certainty and clear recovery
Accident management
Accident management is hands-on support for your drivers at the scene, covering towing, replacement vehicles and repair coordination.
We support your drivers from the moment an incident happens. Digital capture connects assessment, repair coordination and settlement through one workflow, while early third party intervention helps control hire and settlement costs.
Included
- Phone support during business hours
- Emergency towing
- Replacement vehicle coordination
- Guided QR code lodgement at the scene
- Repair coordination with your preferred repairer or our network
- Status updates to driver and fleet manager
Who it is for
- Fleets wanting hands-on driver support at the scene
- High-incident rental and mobility operators
Telematics integration
Telematics integration links vehicle and driving data to each claim, showing what happened and where fleet losses concentrate.
We turn telematics, fleet and rental data into insight on crash risk, driving behaviour and higher-risk rental patterns. Linked to claims information, it shows your team where losses concentrate and where to act. Available across your Recoversure claims, not a standalone service.
Included
- Connection to major telematics providers
- Crash detection that triggers lodgement
- Driver behaviour attached to the claim file
- Fleet-wide pattern reporting
Who it is for
- Fleets already running telematics
- Operators wanting to tie risk data to claims outcomes
Recovery pathways
Recovery-only support is available where your team already manages repairs.
Liability and recovery potential reviewed at lodgement
Insured third party
Capture insurer details and supporting evidence. Manage the insurer recovery process.
Uninsured, responsive
Issue a supported demand and negotiate payment or settlement.
Unresponsive party
Use skip tracing where needed. Assess legal escalation under agreed customer authority.
Not sure which fits your fleet?
Talk to our claims team. We will walk through how your fleet runs today and recommend the model that fits, whether that is the whole claim or only the parts you need.
